Devices that do not have this button are permanently synched to the receiver.Įxperiment by putting the receiver in different positions. If your wireless device has a button to synch to the receiver, press the button to resynch the device by selecting a different channel. To test the receiver for interference, try the following methods: Method 2: Test the receiver for interference If the problem continues to occur, go to the next method. In the remaining list boxes, select the appropriate options.Ĭlick the appropriate link to download the software for your device.Ĭlick Run this program from its current location, and then click OK.įollow the instructions that appear on the screen to install the software. In the Select a type of product list, select your device. To download and install the latest version of the IntelliPoint or Intellitype software, follow these steps: Method 1: Install the IntelliPoint or Intellitype software To troubleshoot problems that affect Microsoft wireless keyboards and wireless mouse devices, use the following methods in the order in which they appear. There may be a connection problem in the battery compartment or on the recharge base. The color of the wireless pointing device pad is preventing the wireless pointing device from suspending itself. There may be interference from other wireless devices. The wireless device that you are using has trouble synchronizing with the receiver. The receiver is plugged into a port that is not working. The batteries that you are using are low in power. The batteries that you are using are rechargeable. This problem may occur if one or more of the following conditions are true: A wireless device has a symbol that resembles a tree branch displayed on the USB connector/receiver or on the hardware itself. Wireless devices differ from Bluetooth devices. Note This article discusses how to resolve problems that are related to many non-Bluetooth Microsoft wireless mouse and keyboard devices. If your device is working correctly but you continue to receive the low signal error message, click to select the Do not show this again check box in the message window.

If you cannot navigate with either your wireless keyboard or mouse, you may need to connect a wired device to continue. The wireless mouse signal quality is low.

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